Legal

If something has gone wrong.

Tell us. We would rather hear it and fix it. Here is exactly what happens when you do.

Step 1. Contact us

Email admin@auzlending.com.au with the word "complaint" in the subject, or call 0404 177 860. Tell us what happened and what you would like us to do about it. We acknowledge every complaint within one business day.

Step 2. We investigate

The person handling your complaint will not be the person you are complaining about. We aim to give you a written answer within 30 days. If it will take longer we tell you why and when to expect it.

Step 3. If you are not satisfied

You can take your complaint to the Australian Financial Complaints Authority. It is free, independent and its decisions bind us.

Phone: 1800 931 678
Email: info@afca.org.au
Web: www.afca.org.au
Post: GPO Box 3, Melbourne VIC 3001

Our AFCA member number is 124599. Our licensee is Purple Circle Financial Services Pty Ltd, Australian Credit Licence 486112.